Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your GymFee Pro subscription at any time directly through your dashboard or by notifying our support team. Upon cancellation:

• You will continue to have full Pro access until the end of your current prepaid billing cycle.
• At the conclusion of your billing cycle and grace period, your gym account smoothly transitions to the Free tier (25 active member capacity).
• No further renewal charges will be placed.

2. 7-Day Money-Back Guarantee (First-Time Upgrades)

We want you to be completely delighted with GymFee. If you are a first-time subscriber to either Pro Monthly (₹199) or Pro Yearly (₹1,999) and find that GymFee does not meet your gym's operational requirements, you may request a 100% full refund within 7 calendar days of your initial payment.

3. Refund Eligibility & Exclusions

• Eligible: First-time purchase refund requests submitted within 7 days of payment timestamp.
• Eligible: Accidental duplicate charges resulting from gateway connection timeouts or double clicks (verified against our audit log).
• Ineligible: Refund requests for monthly subscriptions after the 7-day initial window has expired.
• Ineligible: Accounts suspended due to documented violations of our Terms of Service (e.g. unsolicited WhatsApp spamming).

4. Refund Processing Timelines

Approved refunds are submitted directly back to your original payment method (UPI, Debit Card, Credit Card, or Net Banking) via our payment gateway aggregator. Depending on your issuing bank, the funds typically reflect in your account within 5 to 7 business days.

5. How to Request a Refund

To initiate a refund, please submit a ticket through your Support Portal or email billing@gymfee.in with your order reference number (e.g. GF-ORD-XXXX) and reason for cancellation.